Where all documents/information are not provided or cannot be verified
Some exporters double filing claims i.e. manually and through i-tax, thereby raising red flags. If an exporter is indebted to KRA, refunds will not be paid until the outstanding debt(s) is cleared. Regarding shortage of GSP and Eur-1 forms, KRA was working towards a one stop station where the forms will be available for purchase and processed. KFC asked for a permanent solution to this shortage and encouraged KRA to automate the issuance process, similar to the automation of ordinary certificates of origin being handled by Kenya Chamber of Commerce. KRA also assured that there should be officers available over the weekend to process the forms.
KFC was encouraged to take up a seat in the TREO committee to champion its member’s issues. The industry was also encouraged to join the Authorized Economic Operators platform which would offer a green channel with KRA processes for those who had joined.